Privacy Policy SUMMARY OF KEY POINTS
This summary provides high-level insights. Read the full sections below for comprehensive details.
- Personal data we collect: Information you provide, website usage data, and third-party sources.
- Sensitive data: We do not intentionally collect it unless explicit consent is provided.
- Third-party info: We may receive data from marketing partners, public profiles, and referrals.
- How we use it: To deliver services, communicate, improve user experience, ensure security, and meet legal obligations.
- What we share: Shared only with service providers, contractors, legal authorities, or partners—with clear consent or legal necessity. We do not sell personal data.
- Data protection: Adequate technical and organizational safeguards are in place, though security cannot be guaranteed 100%.
- Your rights: Depending on your jurisdiction, rights include access, correction, deletion, objection, and consent withdrawal.
- Contact options: Full details provided at the end of the Privacy Policy.
- Data retention specifics: See Section Below.
1. WHAT INFORMATION DO WE COLLECT?
Personal Information You Provide:
We collect personal data you voluntarily share when you:
- Reach out to us via our website or email
- Inquire about our services
- Participate in surveys, consultations, or feedback
- Sign up for newsletters or events
Examples include your name, email address, company name, phone number, and any custom details relevant to your project needs.
Automatically Collected Data:
When you use our website, we automatically collect:
- Log data: IP address, browser type, date/time of visit, pages viewed
- Device data: Operating system, device type, language preferences
- Usage data: Actions taken on the site, navigation patterns, referral links
This information is used for system diagnostics, analytics, and improving user experience.
Information From Other Sources:
We may collect information from:
- Public databases
- Social media platforms (e.g., when you engage with our profiles)
- Marketing and data vendors
- Referrals from clients or partners
2. HOW DO WE PROCESS YOUR INFORMATION?
We process your data to:
- Respond to inquiries and project requests
- Deliver our UI/UX design services
- Maintain security and prevent misuse or fraud
- Send project updates, invoices, or administrative messages
- Improve service offerings and user experience
- Promote our services (in accordance with your marketing preferences)
- Meet legal and contractual obligations
3. WHAT LEGAL BASES DO WE RELY ON?
If you’re in the EU, UK, or Canada, we process your data under the following legal bases:
- Consent: Where you have given explicit permission
- Contract: To fulfill agreements with you (e.g., delivering services)
- Legitimate Interest: To market, improve, or safeguard our services
- Legal Obligation: To comply with laws and regulations
- Vital Interests: To protect life or safety, in rare cases
4. WHEN AND WITH WHOM DO WE SHARE INFORMATION?
We do not sell, rent, or trade your personal information to third parties for marketing or advertising purposes. However, we may
share certain types of data with trusted third parties in limited circumstances, strictly to support the operation of our business and delivery of our services.
Below are the specific situations in which we may share your information:
- We may share your data with trusted third-party service providers who assist us in running our website, delivering our services, or supporting day-to-day operations. These providers may include hosting platforms, cloud storage services, analytics tools, customer relationship management (CRM) systems, and email communication platforms. For example, we may use analytics services like Google Analytics to understand how users interact with our website, which helps us enhance performance and usability. All such providers are required to use your information solely for the specific purpose of supporting Branxify and are contractually bound to maintain its confidentiality and security.
- In certain cases, we may engage independent contractors or freelancers, such as UI/UX designers, developers, or project consultants, to contribute to the work we deliver to you. These individuals may be given limited access to specific project-related data necessary to fulfill their assigned responsibilities. We ensure that all external collaborators operate under strict confidentiality agreements and only process your information in accordance with our instructions and applicable data protection laws.
- We may also share your information with legal or regulatory authorities if we are required to do so under applicable law. This could include responding to a subpoena, court order, legal process, or governmental request. Additionally, we may disclose information if we believe it is necessary to investigate, prevent, or take action regarding suspected fraud, potential threats to the safety of any person, illegal activities, or to enforce our Terms of Service and protect our legal rights.
- In specific scenarios, we may share data with partners or affiliates, but only when you have given us your explicit consent to do so. For example, if we collaborate with a design-related partner on a co- hosted event or workshop, we will clearly inform you beforehand and request your permission before sharing any of your personal information. You will always have the option to decline such sharing or withdraw your consent at any time.
SMS opt-in consent and messaging originator data will not be shared with third parties except for message delivery infrastructure providers.
5. THIRD-PARTY WEBSITES AND SERVICES
Our website may contain links to external sites. We are not responsible for their Privacy Policy practices or content. Please review their Privacy Policy before sharing personal information.
6. COOKIES AND TRACKING TECHNOLOGIES
- Branxify may use cookies and similar tracking technologies in the future to enhance the performance and functionality of our website. Cookies are small data files that are placed on your device when you visit a website, and they help us gather certain types of information automatically. These tools are commonly used across the internet and are intended to improve user experience and website efficiency.
- One of the primary reasons we may use cookies is to better understand how visitors use our site. By collecting data such as pages viewed, time spent on the website, device type, and browser preferences, we can identify usage patterns that help us improve site navigation, content layout, and overall functionality.
- Cookies may also be used to enhance your user experience by remembering your preferences, login information (if applicable), and previous interactions with the site. This allows for a more seamless and personalized browsing experience without requiring repeated input or configuration.
- Additionally, cookies and similar technologies may be employed to measure the effectiveness of marketing campaigns or promotional efforts. This can include tracking user interactions with specific ads or email communications, which helps us evaluate what content resonates with our audience and refine our strategies accordingly.
- At this time, we do not currently use cookies. If and when we implement them, users will be notified and allowed to manage their cookie preferences, including the option to opt out of non-essential cookies. Details regarding the types of cookies used, their purpose, and how users can control them will be made available through a cookie notice or cookie management tool on our website.
Messaging logs may be retained for compliance, auditing, and carrier requirements.
You’ll be notified if/when this changes, and you can manage your preferences via browser settings.
7. SOCIAL MEDIA LOGINS
If you connect to
Branxify using social media platforms (e.g., LinkedIn, Behance), we may receive basic profile info depending on your account settings. This may include:
- Name
- Email
- Public profile data
We only use this data for communication or account-related purposes.
8. INTERNATIONAL DATA TRANSFERS
Your information may be stored or processed outside your home country (e.g., the United States, Europe, or Asia). We take appropriate security measures and adhere to international data protection standards, such as Standard Contractual Clauses (SCCs), where applicable.
9. DATA RETENTION
Data retention periods are clearly defined to align with industry best practices, similar to OpenPhone’s transparency:
- While your account is active, we retain your personal data and communication logs for as long as needed to provide our services.
- After account deletion, we retain your information for up to 90 days to allow for account restoration, legal obligations, or dispute resolution.
- Carrier or downstream partners (such as messaging providers or telecom carriers) may retain messaging metadata or logs for up to 13 months unless you request deletion. Such data may persist beyond Branxify’s systems unless specifically purged by your request.
- Aggregate analytics or anonymized data may be retained longer for internal reporting or service improvement, without identifying you personally.
You may request deletion of your data, including downstream and carrier- held data, via contacting us.
10. DATA SECURITY
We use strong physical, organizational, and technical measures (e.g., SSL/TLS encryption, access controls, and firewalls). No system can be 100% secure—transmission and storage risks remain.
11. MINORS’ Privacy Policy
We do not knowingly collect data from individuals under 18. If such data is discovered, we will delete it promptly. Parents or guardians can contact us to request deletion.
12. YOUR Privacy Policy RIGHTS
(Detailed and aligned with GDPR/CCPA, as in your version)
13. DO-NOT-TRACK (DNT) CONTROLS
We currently do not respond to browser DNT signals. We will update our Privacy Policy if required by future standards.
14. MESSAGING, SMS & 10DLC COMPLIANCE
Branxify complies with all applicable Application-to-Person (A2P) messaging regulations, including 10DLC (10-Digit Long Code) requirements enforced by U.S. carriers such as AT&T, T-Mobile, and Verizon.
Branxify’s SMS program is used for customer care and service-related communications, including project updates, appointment notifications, billing reminders, and support responses. Promotional messages are only sent with explicit user consent.
Consent to Receive Messages
By providing your phone number and opting in through web forms, checkout flows, or other communication channels, you expressly consent to receive SMS/MMS messages from Branxify. Consent is obtained via a clearly labeled checkbox or equivalent affirmative action and is not pre-selected or implied.
Consent is not a condition of purchase.
Messages may include:
- Project updates and service notifications
- Appointment confirmations or reminders
- Billing or account communications
- Customer support responses
- Occasional promotional messages (only with consent)
Message Terms
Message frequency may vary depending on service usage. Standard message and data rates may apply. We do not send unsolicited or “cold” SMS messages.
Opt-Out
You may opt out at any time by replying STOP. Reply HELP for assistance. After opting out, you will no longer receive SMS messages except those required for transactional or legal purposes.
Data Sharing & Records
We may share your phone number with trusted messaging providers solely for SMS delivery. These providers are contractually required to protect your data and cannot use it for marketing.
SMS opt-in records (including timestamp and consent source) are securely stored for compliance and audit purposes. We do not sell or share SMS consent data for marketing.
10DLC Compliance
Branxify maintains active 10DLC brand and campaign registration to ensure compliant and reliable A2P messaging in the United States. Violations of this policy may result in suspension of messaging services.
15. CORP CHANGE & DATA TRANSFERS
In the event of a merger, acquisition, or sale, personal data may be transferred as part of the transaction. We will notify you in advance and provide options for your data (e.g., opting out or requesting deletion), consistent with OpenPhone-style notification practices.
16. UPDATES TO THIS Privacy Policy
We may revise this Privacy Policy periodically. Any material changes will be posted with updated revision dates and may be communicated to you directly when necessary.
17. Branxify refund Privacy Policy will be NIL if:
- The primary design concept has been approved.
- The cancellation has been made due to reasons unrelated to the company.
- The company has not been contacted for more than 2 weeks regarding the project.
- The company’s policies, or policy, have been violated.
- Another company or designer has been approached for the same project.
- The creative brief lacks the required information.
- A complete design change has been demanded.
- The claim has crossed the given ‘request for refund’ time span.
- The business is closing or changing its name or business.
- Reasons such as ‘change of mind,’ ‘disagreement with partner, or other reasons that do not pertain to the service will not be subject to refund under any circumstances. If a client subscribes to a service bundle and happens to be dissatisfied with a particular service, the refund will only apply to that particular service and not the entire bundle. The client will not be entitled to any refunds after 15 days of the date of purchase.
18. HOW TO CONTACT US
For questions, Privacy Policy requests, or compliance concerns (including wrongful account suspension), reach out to us at:
Branxify – UI UX Design Agency
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